Italian Client Support

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Job Description

By building strong and lasting relationships with our clients and candidates, we create strengths and conditions that move business forward, accelerate personal success and create more sustainable results.

Our client is one of the most recognizable and trusted brands in the global sports betting and gaming market. The company has about 90 years of experience in the market and has about 12 000 employees in nine countries globally. The company has been operating in Bulgaria since 2009 and has more than 300 employees. The position is from the office with and option to work from home after the probation period. Currently, they are expanding their Italian customer service team and they are looking for a:

Customer Support Specialist with Italian – Email & Chat

Job Responsibilities:

Provide customer support to clients mostly via live chat and email;
Provide assistance for products, websites, software, etc;
Answer customer queries in timely and professional manner;
Collaborates with other team members and colleagues in the office;
Guide customers into finding the best solution for them.

Job Requirements:

Excellent Italian– both verbal and written;
Good English skills;
Previous customer service experience would be a benefit but it’s not necessary;
Friendly and communicative approach;
Customer orientation;
Professional work ethics and attitude;
Excellent computer skills;
Solution-oriented mindset;

What they Offer:

13th salary;
200 BGN food vouchers;
Performance bonuses on a quarter basis (about 1 salary);
24 days annual paid leave;
Additional Health Insurance;
Sports card – half price;
Discounts at The Mall;
Taxi vouchers for late shifts;
Balance policy - mix & match home and office work;
Career development & learning opportunities;
Positive and stimulating environment;
Free snacks and beverages in the office;
Social & Wellbeing initiatives;

If you are interested in this opportunity please send your CV in English. All applications will be treated with strict confidentiality.

Only shortlisted candidates will be contacted. Our services are free of charge for all applicants.

H&R Consult operates under License 3245/01.12.2021

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Italian Client Support