IT Support Specialist

IT Support Specialist


Job Description

By building strong and lasting relationships with our clients and candidates, we create strengths and conditions that move business forward, accelerate personal success and create more sustainable results.

Our client is a leading content provider to the iGaming Industry, offering a multi-product portfolio that is innovative, regulated, and mobile-focused. Their passion for premium entertainment is unrivalled. They strive to create the most engaging and evocative experience for all our customers across a range of products, including slots, live casino, and bingo. Currently, their technical team is expanding and they’re looking for a:

Job Responsibilities

  • Maintain IT and server equipment – PC, routers, switch, Wi-Fi etc.
  • Assure that all encoders and media servers are technically functional at all tables;
  • Communicate with Internet Service Providers and resolve internet connection dysfunctionalities;
  • Report daily incidents;
  • Collaborate with Head of Operations, Shift Managers in order to resolve errors, by acting immediately for troubleshooting/reparation or replacement of the equipment;
  • Search and purchase IT equipment

Job Requirements:

  • Technical university degree or specialized technical courses;
  • At least 1 year of experience on a similar position;
  • Ability to work on shifts
  • Strong communication and interpersonal skills;
  • Great attention to detail.
  • Good English skills

About the role:

  • Securing that the studio is properly lit, and all the video streamed, cameras are functional and properly aligned with the game tables
  • Maintaining of server equipment (router, Wi-Fi, switch, patch panel);
  • Monitoring streaming equipment through graphic and logos;
  • Assuring all encoders and media servers are technically functional at all tables;
  • Online monitoring on the website to make sure the audio angle of the camera is functional from the player’s perspective;
  • Maintenance of workstations: virus cleaning, finding solutions regarding soft/hard problems and instalment of new equipment;
  • Keep in touch with the ISP supplier in case of internet connection dysfunctionalities;
  • Keep up to date the workstations evidence: users, configurations, rights allocated on folders;
  • Search and purchase IT equipment;
  • Respond in due time at incidents and secures that there are no violations regarding SLA.

Your profile:

  • University degree or specialized technical courses;
  • Minimum 1 year relevant experience;
  • Intellectual curiosity and ability to work in newly formed teams, challenging and supporting them;
  • Fluent in English and Bulgarian language;
  • Strong communication and interpersonal skills;
  • Great attention to detail.


  • Attractive and motivating salary;
  • Charging and motivating international working environment;
  • Additional health care packages;
  • Company paid training conducted abroad;
  • Transport cards;
  • MultiSport card, covered by the Employer;
  • Working place situated a few steps form a subway line;
  • Employee referral bonuses.
If you are interested in this opportunity please send your CV in English. All applications will be treated with strict confidentiality.

Only shortlisted candidates will be contacted. Our services are free of charge for all applicants.

H&R Consult operates under License 3245/01.12.2021

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